Vidkap Support
Need help with Vidkap? Write to us at [email protected]. We usually reply within 2 business days. Please include your device model, OS version and the app version (Settings → About).
Email usFrequently asked questions
Why doesn't Vidkap find the video on a page?
Many sites load the video only when playback starts. Start the video, let it play for a few seconds, then open the list again. You can also tap Rescan or reload the page.
Why can't I download a video marked “Protected”?
That video uses DRM (digital rights management). Vidkap never bypasses copy protection, so protected videos can't be downloaded.
Why doesn't it work on YouTube?
To comply with store policies, downloading from YouTube and certain other services is not supported; detection is turned off on those sites.
Where are my videos stored?
In My videos. On iPhone and iPad they are also in the Files app under “Vidkap”. On Android you can save a copy to your gallery or the Downloads folder.
How do I delete my data?
Use Settings → Clear browsing data, delete videos in My videos, or uninstall the app. See the Privacy Policy.